Executive Vice President, Service & Support

1998 through 2000

Lead a team of technicians and support staff in the fast paced instrumentation industry.  

Responsible:

  • Customer Deployments
  • Customer Satisfaction
  • Call Center
  • Tier 1 and 2 escalations for both Hardware & Software

Achievements: 

  • Established the Now program for customer change management. By leveraging data capture based on our technology, we were able to produce a multi-million dollar review model around actioning the data by changing behavior in the field.
  • Responsible for growing service revenue from $160,000 annually to $8.9 annually inside of 24 months.