Executive Vice President, Service & Support
1998 through 2000
Lead a team of technicians and support staff in the fast paced instrumentation industry.
- Customer Deployments
- Customer Satisfaction
- Call Center
- Tier 1 and 2 escalations for both Hardware & Software
- Established the Now program for customer change management. By leveraging data capture based on our technology, we were able to produce a multi-million dollar review model around actioning the data by changing behavior in the field.
- Responsible for growing service revenue from $160,000 annually to $8.9 annually inside of 24 months.